Loyalty
Capture attention, incentivise and reward customers.
Why to invest in loyalty
Customer loyalty makes your business grow.
Attracting a new customer can cost five times or more than it does to retain an existing one, so ensure your current base is always happy and engaged.
Increasing customer retention by just 5% can increase profits by 25%-95%^.
Investing in loyalty will:- Lead to business growth
- Boost sales
- Increase product adoption
(as existing customers are
50% more likely to try new products^)^ Source: Forbes, 2020
- Create brand advocates
- Drive social proof and word of mouth
- Provide unique customer insights
- Lead to business growth
- Boost sales
- Increase product adoption
- Create brand advocates
- Drive social proof and word of mouth
- Provide unique customer insights
Working together to drive loyalty
We drive engagement through the design and delivery of loyalty programs and activities that cut across all channels, feature market-leading content and are complemented with an ideal suite of marketing communications.
Solutions for everyone
We support businesses large and small with smart, cost-effective solutions that address the disrupted and changing retail and payment landscape.
Rewards & partners
We bring a rewards portfolio bursting with compelling incentives, experiences, gift cards and prizes. We will also recruit specific content on your behalf.
Loyalty technology
No matter how robust your loyalty strategy, you need the right systems and support to deliver it.
We will work with you to understand your business and goals, to craft a solution that will deliver the strongest ROI.
Our team utilises new and emerging technologies without forgetting tried and true traditional methods.
Our recommended solution set includes:
- Combined desktop/mobile platforms
- Mobile applications
- Acquisition and retention audience curation tools
- Marketplaces
- Combined desktop/mobile platforms
- Mobile applications
- Acquisition and retention audience curation tools
- Marketplaces
Or we’ll design something entirely unique, just for you and your business.
